Return & Refund Policy
Returns & Refunds
Last updated: August 10, 2026
We want you to feel confident shopping with ALOEMUSE.
If you are not satisfied with your purchase, please review the return and refund information below.
30-Day Return Policy
Eligible items may be returned within 30 days of receiving your order.
Once an approved return has been received and processed, the purchase price of the returned item or items will be refunded.
Original shipping charges are non-refundable.
ALOEMUSE's return terms may be modified for certain promotional periods, limited-time offers, bundles, clearance events, or special campaigns. Where different conditions apply, they will be disclosed with the relevant promotion.
How to Start a Return
Before returning any item, please contact:
Include:
- Your order number
- The item or items you would like to return
- A brief explanation of your return request
Our Customer Care team will review your request and provide the appropriate return instructions and, where applicable, a return label.
Please do not send merchandise to a return location without first receiving instructions from ALOEMUSE.
Products Purchased From Other Retailers
If you purchased a ALOEMUSE product through another authorized retailer or marketplace, your return or exchange must generally be handled directly through the retailer where the purchase was made.
That retailer's own return policy may apply.
Damaged Items
If your order arrives damaged, please contact us within 14 days of delivery.
Email:
Use the subject line:
DAMAGED
Please include your order number and clear photographs showing the damaged item and, where relevant, the shipping packaging.
Once reviewed, we will provide the appropriate next steps.
Missing Items
If your package arrives but one or more items from your order are missing, please contact:
Use the subject line:
MISSING ITEM
Please include your order number and identify the missing product.
Our team will review your shipment details and assist you.
Refund Processing
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Banks, credit card companies, and payment providers may require additional processing time before the refunded amount appears on your account.
Questions About a Return
For any return, damaged-order, missing-item, or refund questions: